General Queries
Please note that this number should only be used for queries about charity applications and registration status. Phone lines are open from Monday to Friday, between 11:00am - 3:00pm.
Raise a Concern about a Charity / Compliance Matters
Our Concerns Policy sets out how we will respond to concerns raised about charities. If you wish to raise a concern, please click here for further information and to complete the online concerns form, or contact us by phone at the number below.
Media Queries
Please note that these contact details should only be used for media enquiries - for example, from print or broadcast journalists.
Freedom of Information / Data Protection Queries
These email addresses should only be used when requesting information or records under the Freedom of Information or Data Protection Acts.
Complaints
The Charities Regulator is committed giving you the best possible service at all times. We have a Complaints Policy to advise any person or organisation who may have a complaint about practices of the Charities Regulator or its staff.
This Complaints Policy sets out how we will deal with your complaint if the matter can't be resolved through local resolution. Where local resolution does not resolve the matter, the complainant is entitled to make a formal complaint by contacting the Complaints Officer.
Customer feedback - including compliments, comments and complaints - provides a valuable source of information by which service delivery standards can be monitored and reviewed by the Charities Regulator. Let us know when you get good service, when things go wrong, or how you think we can improve our services. This will allow us serve you better.
Location
Visiting the Charities Regulator's office is by appointment only. The office is not open to public callers. If you wish to request an appointment, please apply via the ‘Query Form' above, outlining the reason for your request.
Charities Regulator
3 George's Dock
IFSC
Dublin 1
D01 X5X0
Ireland
Train / DART
The Charities Regulator office is a 5-minute walk from Connolly Station (Amiens Street, Dublin 1).
Luas
The Charities Regulator office is directly beside the George’s Dock stop (Red Line).
Bus / Walking
The Charities Regulator office is a 5-minute walk from Busaras (Central Bus Station, Store Street, Dublin 1) and approximately a 15-minute walk from O’Connell Street, Dublin 1.