General Queries
Please note that this number should only be used for queries about charity applications and registration status. Our phone lines are open between 11am-3pm Monday to Friday.
Raise a Concern about a Charity / Compliance Matters
Our Concerns Policy sets out how we will respond to concerns raised about charities. If you wish to raise a concern, please click here for further information and to complete the online concerns form, or contact us by phone at the number below.
Media Queries
Please note that these contact details should only be used for media enquiries - for example, from print or broadcast journalists.
Charities Governance Code Queries
Please note that these contact details should only be used for Charities Governance Code enquiries.
Freedom of Information / Data Protection Queries
These email addresses should only be used when requesting information or records under the Freedom of Information or Data Protection Acts.
Complaints
The Charities Regulator is committed giving you the best possible service at all times. We have a Complaints Policy to advise any person or organisation who may have a complaint about practices of the Charities Regulator or its staff.
This Complaints Policy sets out how we will deal with your complaint if the matter can't be resolved through local resolution. Where local resolution does not resolve the matter, the complainant is entitled to make a formal complaint by contacting the Complaints Officer.
Customer feedback - including compliments, comments and complaints - provides a valuable source of information by which service delivery standards can be monitored and reviewed by the Charities Regulator. Let us know when you get good service, when things go wrong, or how you think we can improve our services. This will allow us serve you better.
Access Officers (for persons with a disability)
Access Officers are responsible for providing or arranging for assistance and guidance to persons with disabilities accessing services provided by the Charities Regulator. They act as a point of contact for people with disabilities wishing to access such services, in accordance with Section 26(2) of the Disability Act.
The contact details shown below should be used to request assistance with accessing our services:
Address:
Access Officer,
Charities Regulator,
3 George's Dock,
International Financial Services Centre,
Dublin 1, D01 X5X0
Location
Visiting the Charities Regulator's office is by appointment only. The office is not open to public callers. If you wish to request an appointment, please apply via the ‘Query Form' above, outlining the reason for your request.
Charities Regulator
3 George's Dock
IFSC
Dublin 1
D01 X5X0
Ireland
Train / DART
The Charities Regulator office is a 5-minute walk from Connolly Station (Amiens Street, Dublin 1).
Luas
The Charities Regulator office is directly beside the George’s Dock stop (Red Line).
Bus / Walking
The Charities Regulator office is a 5-minute walk from Busaras (Central Bus Station, Store Street, Dublin 1) and approximately a 15-minute walk from O’Connell Street, Dublin 1.