Access Officers are responsible for providing or arranging for assistance and guidance to persons with disabilities accessing services provided by the Charities Regulator. They act as a point of contact for people with disabilities wishing to access such services, in accordance with Section 26(2) of the Disability Act.
The contact details shown below should be used to request assistance with accessing our services:
3 George's Dock,
International Financial Services Centre,
The Charities Regulator is committed to making this website accessible in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020 - S.I. No. 358/2020 and to ensuring this website is accessible to the widest possible audience, regardless of technology or ability.
Both the website and the portal are currently partially compliant with the Web Content Accessibility Guidelines 2.1 level AA , due to the non-accessible content listed below.
Non-accessible Content - Website
We are working to improve the accessibility compliance of our website and will endeavour to apply all accessibility standards to content being published to our website going forward.
Parts of the Charities Regulator’s website are not fully accessible. For example
- Content – one minor issue – there are still some missing form labels;
- Several forms are lacking supports which could assist some users;
- Some videos are using auto-generated captions.
Non-accessible Content - Portal
We are working with our service delivery partners to improve the accessibility compliance of our portal and will endeavour to apply all accessibility standards to content being published in the future.
Parts of the Charities Regulator’s MyAccount Portal are not fully accessible. For example:
- Content – there are some issues with alternative text on the main logo, page titles identifying the site rather than the page and there are some minor reflow issues on responsiveness;
- Keyboard – some areas of the Portal are not accessible with the keyboard. Some hidden elements are encountered and some notifications are not escapable with the keyboard. There are some issues with focus visibility on interactive elements of the site;
- Colour – some issues remain with colour contrast and non-text contrast;
- Language – some Irish language text links on the English language page are not marked with lang=”ga” tags.
- Navigation – access keys need to be removed; a skip link is required to bypass the header and top navigation; buttons and links need to show available content for screen readers; the nav toggle should indicate to screen readers whether it is open or closed; some pages open in new windows without alerting the user;
- Forms (and some links) – some labels require to be attached or optimised for assistive devices to be able to use them correctly and easily; some unnecessary labels are present; some form questions do not provide feedback for selections entered; some status messages need to be optimised;
A system upgrade of the MyAccount Portal is planned in the coming months to address the remaining issues outlined above.
Preparation of this Accessibility Statement
This statement was last reviewed and updated on 9th of May 2023.
This website was audited for compliance with the Web Content Accessibility Guidelines (WCAG 2.1) Level-AA in May 2022 by independent accessibility consultants using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM)
Feedback and Contact Information
The Charities Regulator is committed to ensuring digital accessibility for persons with disabilities. We welcome feedback on the accessibility of this website.
If you have a comments or complaint about the accessibility of this website, please email us at
Accessofficer@charitiesregulator.ie or call us on 01-6331500.
If you are dissatisfied about how we respond to your request, you can submit a complaint by emailing Complaints@charitiesregulator.ie or call us on 01-6331500.
The Charities Regulator’s Access Officer
Queries and complaints about accessibility are dealt with by our Access Officer, whose role is to provide or arrange for and coordinate assistance and guidance to persons with disabilities accessing the services we provide.
Our Access Officer can be contacted by email: Accessofficer@charitiesregulator.ie or call us on 01-6331500.
For information on making a complaint please see our Complaints Policy.
If you are not happy about our response to your complaint, you can ask the Ombudsman to look into your complaint. Here is contact information and guidance on making a complaint from the Office of the Ombudsman.
Making text bigger
- Usually you will be able to increase the size of the text on web pages as follows:
- pressing the Control key [Ctrl] at the same time as plus (+) to make it bigger
- pressing the Control key [Ctrl] at the same time as minus (-) to make it smaller
- for Internet Explorer or Mozilla Firefox, select Text size from the View menu
- for hold the Control key and use the scroll wheel on your mouse
- or hold the Control key and use the '+' symbol to increase the text size
Settings on an iPhone or iPad
If you use an iPhone or iPad to access the internet you can change the zoom settings to make it easier for you.
- go to Settings > General > Accessibility and enable Zoom
- double-tap with three fingers to zoom the entire screen of your iPhone/iPod/iPad
- to move around, either hold three fingers on the screen and drag to show different parts of the screen, or hold one finger along the edge of the screen to pan
- if you need to zoom in more, double-tap with three fingers and drag up or down
- to zoom back out, double-tap again with three fingers
You can also configure the 'home button' to turn on zoom when you triple-click it.
A breadcrumb link is available at the top of each page to help you navigate.
We aim to ensure that all content and decorative images on this site include descriptive ALT attributes. ALT titles are provided to explain the content or the purpose of the image in question.
Many of the publications on this website are available in PDF format to enable easier reading and printing offline. This format is not always readily accessible to people with disabilities. Because of this, we have provided most documents with synopses that go some way to providing an alternative format to the PDF documents. The agency is working towards making its PDFs fully accessible.
To read PDF documents, you need to have Adobe Reader on your computer.