Access Officer

Access Officers are responsible for providing or arranging for assistance and guidance to persons with disabilities accessing services provided by the Charities Regulator. They act as a point of contact for people with disabilities wishing to access such services, in accordance with Section 26(2) of the Disability Act.

The contact details shown below should be used to request assistance with accessing our services:


Phone: 01-6331500

Access Officer,
Charities Regulator,
3 George's Dock,
International Financial Services Centre,
Dublin 1,
D01 X5X0


Accessibility Statement

Compliance Status

The Charities Regulator is committed to making this website accessible in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020 - S.I. No. 358/2020 and to ensuring this website is accessible to the widest possible audience, regardless of technology or ability.

This accessibility statement applies to and

Compliance Status

The website is currently partially compliant with the Web Content Accessibility Guidelines 2.1 level AA , due to the non-accessible content listed below.

Non-accessible Content

We are working to improve the accessibility compliance of our websites and will endeavour to apply all accessibility standards to content being published to our website going forward.

Parts of the Charities Regulator’s website are not fully accessible. For example

  1. Content – some minor issues including some images are insufficiently descriptive or have slightly misleading alt text; some missing meaningful heading sequences; heading tags used incorrectly; headings skip levels or ordered incorrectly and missing form labels;
  2. Some users might find it difficult to use the drop-down menus;
  3. Some users might experience problems with the colour contrast and use of colour;
  4. The Charities Register Search is not keyboard-accessible at the moment;
  5. Several elements on each page have poor focus visibility;
  6. There is currently no way to skip the header and top navigational area on each page;
  7. Several forms are lacking supports which could assist some users;
  8. Some links open in new windows without warning; and
  9. Some videos are using auto-generated captions.

Preparation of this Accessibility Statement

This statement was last reviewed and updated on 24th of May 2022.

This website was audited for compliance with the Web Content Accessibility Guidelines (WCAG 2.1) Level-AA in May 2022 by independent accessibility consultants using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) 

Feedback and Contact Information

The Charities Regulator is committed to ensuring digital accessibility for persons with disabilities. We welcome feedback on the accessibility of this website.

If you have a comments or complaint about the accessibility of this website, please email us at or call us on 01-6331500.

If you are dissatisfied about how we respond to your request, you can submit a complaint by emailing or call us on 01-6331500.

The Charities Regulator’s Access Officer

Queries and complaints about accessibility are dealt with by our Access Officer, whose role is to provide or arrange for and coordinate assistance and guidance to persons with disabilities accessing the services we provide.

Our Access Officer can be contacted by email: or call us on 01-6331500.

Enforcement Procedures

For information on making a complaint please see our Complaints Policy.

If you are not happy about our response to your complaint, you can ask the Ombudsman to look into your complaint. Here is contact information and guidance on making a complaint from the Office of the Ombudsman.

Making text bigger

Usually you will be able to increase the size of the text on web pages as follows:

  • pressing the Control key [Ctrl] at the same time as plus (+) to make it bigger
  • pressing the Control key [Ctrl] at the same time as minus (-) to make it smaller
  • for Internet Explorer or Mozilla Firefox, select Text size from the View menu
  • for hold the Control key and use the scroll wheel on your mouse
  • or hold the Control key and use the '+' symbol to increase the text size

Settings on an iPhone or iPad

If you use an iPhone or iPad to access the internet you can change the zoom settings to make it easier for you.

  • go to Settings > General > Accessibility and enable Zoom
  • double-tap with three fingers to zoom the entire screen of your iPhone/iPod/iPad
  • to move around, either hold three fingers on the screen and drag to show different parts of the screen, or hold one finger along the edge of the screen to pan
  • if you need to zoom in more, double-tap with three fingers and drag up or down
  • to zoom back out, double-tap again with three fingers

You can also configure the 'home button' to turn on zoom when you triple-click it.

Navigation Aids

A breadcrumb link is available at the top of each page to help you navigate.


We aim to ensure that all content and decorative images on this site include descriptive ALT attributes.  ALT titles are provided to explain the content or the purpose of the image in question.

Document Formats

Many of the publications on this website are available in PDF format to enable easier reading and printing offline.  This format is not always readily accessible to people with disabilities.  Because of this, we have provided most documents with synopses that go some way to providing an alternative format to the PDF documents.  The agency is working towards making its PDFs fully accessible.

To read PDF documents, you need to have Adobe Reader on your computer. 

Download Adobe Reader here (free)